Debenhams sux ASS!!!

OMG - what a horrid stressful annoying emotional day I had on Saturday.

As per my previous post I was somewhat worried about the fact that the dress from DEBENHAMS (nice big letters to help the search engines find this page where i'm going to say how much I hate DEBENHAMS) had not yet arrived. They did say that it would be Monday but since I had a bad feeling in my gut I called the customer services number on Saturday morning to find out what was the status and if they told it was with the couriers still then I would demand their number.

Oh boy did I have a bad feeling for a reason. I find out that they had tried to deliver it 3 times and now it was on its way back to the warehouse. After more questions I find out that they have been trying to deliver it to the building next door and not my work address. They then try to tell me that it must have been my mistyping !! By now I was getting more and more worked up and I realised what this was meaning and getting more and more angry at the fact that they couldnt even pick up the phone after getting it wrong the first time let alone the third time! As I have mentioned before it seems that as I get more angry and frustrasted I land up crying ...It is flippin annoying and I'm also sure it didnt help that I had my frikkin period as well. (I hate using that as an excuse tho! )

So now I start half shouting at them and hald blubbering too. How annoying. But I did have proof via 3 emails that I had typed my address in correctly and that their record had it correct. They had obviously given the couriers the wrong address.

After this was discuss I was like ...well you have to get that dress to me - I need now ! But oh dear, now they have no more stock of my size in the warehouse or online. Maybe there are some in the shops but they cant check those stocks at this call centre. I was SO pissed now. Your telling me that you cant just send me the dress I was supposed to get in the first place that is heading back to the warehouse. OH NO - that wont be put back into stock piles and is marked LOST!!! you've got to be freaking kidding me.

I still cant get my head how this company actually manages any customer services or manages to manage online orders as well. It seems that the online is run separately to the actual stores and the stores are also stocked and run separatly as well. I called the other call centre to check the stock in the stores (something that I wasnt expecting to actually work since the whole reason I ordered it online was cause they didnt have my size in the Oxford st store.) That call centre then has to individually check each store. How carzy is it not to have ONE it system that shows all the stock and where it is located. But no that isnt possible in their little world. One of the stores may have it BUT i had to call them direct to find out...again HOW THE HELL DOES THIS COMPANY SURVIVE??? I called but no cigar...they only had 2 left and it wasnt my size.

So after 4 calls I had to admit defeat and realise that I would not be getting the dress I wanted. I really didnt want this stress in my life - why did it have to be so much of a fight. I'm so glad that I didnt leave the calling until monday like they suggested on thursday. WHICH that is another bone of contension for me...WHY didnt the chick I spoke to on Thursday know that they were having trouble delivering it when the chick on sat had all the reported dates of failed delivery. AND WHY THE HELL COULDNT THEY HAVE PICKED UP THE PHONE AND INFORMED ME. I mean this is what we are all so contactable in this day and age.

So after C had calmed down the blubbering me he made plans that we would go off that day and find me a dress. He is SO amazing! After hours and hours of shopping for a dress he was still so supportive and positive while I felt like shit. I just have to say I have such a hard time with dresses as the one side of me is taller then the other due to my skew spine and this makes dresses sit funnily on my hips. OR there was some other problem with each and every one i tried on. Finally I had been ignoring the more expensive dress I liked...but with 1/2 until shops closed I finally tried it on and it was great. From the moment I zipped up the zip I knew I would be happy with this dress. Cept I'm still not happy with the price (double the original dress's price) - but I know that I would rather pay the price and be comfortable in the dress I have to wear at the wedding then unhappy with a cheaper dress.

Sadly all this drama ruined the plans that we had with Miss M, jailbait etc to go to the Mayors Thames festival...So that was also not helping the horrid mood I was in.

Strangely enough though I do think that the dress I have now I def more ME. It has black lace (makes me happy) and has a more edgy look. DEF more my style.

Here is a pic of it... P.s note that this is Tuesday afternoon that i'm writing about this and I'm still angry !! I'm now waiting for them to return the money for the dress and if they dont pretty soon I am going to start some serious shouting!!!